r769 Privacy Policy

r769 is an online casino and sportsbook platform accessible at r769.org, operated under an international gaming licence and specifically designed for the Pakistani market. The r769 platform offers a comprehensive range of services including cricket betting, live dealer casino games, slots, Dragon and Tiger, and various other gaming products — all conducted in Pakistani Rupees (PKR) with localised payment support through JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, Raast, and 1LINK.

For the purposes of this Privacy Policy, r769 acts as the data controller in respect of all personal data collected from registered players and site visitors. As data controller, r769 determines the purposes for which your personal data is processed and the means by which that processing takes place.

By creating an r769 account or continuing to use the r769 platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with any part of this Privacy Policy, you should discontinue your use of the platform and contact our support team to close your account.

r769 collects personal data across several categories depending on the nature of your interaction with the platform. The following table outlines the primary categories of personal data that r769 may collect from you:

r769 does not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, biometric data, or health information, except where the collection of such data is strictly required by applicable law or licensing obligations and where you have provided explicit consent.

r769 collects personal data through the following channels and mechanisms:

• Direct Submission: Data you provide voluntarily when you register an r769 account, complete KYC verification, submit a withdrawal request, contact customer support, or participate in any r769 promotion.
• Automated Technical Collection: Data collected automatically when you access and use the r769 platform, including IP addresses, device identifiers, browser characteristics, session timestamps, and behavioural navigation data, collected via server logs and cookies.
• Payment Processors: Limited transaction confirmation data received from third-party payment providers including JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, Raast, and 1LINK when you make deposits or withdrawals. r769 does not receive or store complete payment credentials — only transaction references and confirmation statuses.
• Identity Verification Providers: Data received from third-party identity verification services used to fulfil r769's KYC and AML obligations, including verification outcomes and document authentication results.
• Fraud Prevention Services: Risk signals and device fingerprint data received from fraud detection partners used to protect the integrity of the r769 platform and the safety of all players.

r769 processes your personal data for the following purposes, each of which is grounded in a legitimate legal basis as described in Section 5 of this Privacy Policy:

• Account Registration and Management: Creating, maintaining, and managing your r769 player account, including processing your r769 Login credentials and maintaining your account preferences and responsible gaming settings.
• Identity Verification (KYC): Verifying your identity, age (21+ requirement), and the legitimacy of your payment methods to comply with our international gaming licence conditions and applicable AML regulations.
• Financial Transactions: Processing PKR deposits and withdrawals via supported payment methods, reconciling transaction records, and investigating any disputed transactions.
• Gaming Service Delivery: Providing access to cricket betting, live dealer games, slots, Dragon and Tiger, and all other r769 gaming services, including maintaining accurate records of all gaming activity for dispute resolution purposes.
• Fraud Prevention and Security: Detecting, investigating, and preventing fraudulent activity, multi-accounting, bonus abuse, money laundering, and any other conduct prohibited under r769's Terms and Conditions.
• Responsible Gaming: Monitoring gaming patterns to identify potential signs of problem gambling, enforcing self-exclusion requests, applying deposit limits and session limits set by you, and fulfilling responsible gaming obligations under our gaming licence.
• Customer Support: Responding to your enquiries, resolving complaints, processing withdrawal requests that require manual review, and maintaining records of all support interactions for quality assurance purposes.
• Legal and Regulatory Compliance: Fulfilling all obligations imposed by our international gaming licence, applicable anti-money laundering laws, and any lawful requests from regulatory authorities or law enforcement agencies.
• Marketing Communications: Sending you promotional offers, bonus notifications, and platform updates via email or SMS, where you have opted in to receive such communications. See Section 12 for full details and your opt-out rights.
• Platform Improvement: Analysing aggregated, anonymised usage data to improve the r769 platform's performance, user experience, and game content for Pakistani players.

r769 processes your personal data only where a valid legal basis exists for doing so. The legal bases upon which r769 relies are as follows:

• Contractual Necessity: Processing required to fulfil r769's obligations under the player agreement — including account creation, transaction processing, and service delivery — is carried out on the basis that it is necessary for the performance of the contract between you and r769.
• Legal Obligation: Processing required to comply with applicable laws and the conditions of r769's international gaming licence — including KYC verification, AML checks, and regulatory reporting — is carried out on the basis of legal obligation.
• Legitimate Interests: Processing carried out for fraud prevention, platform security, responsible gaming monitoring, and aggregated analytics is conducted on the basis of r769's legitimate interests, where those interests are not overridden by your rights and interests.
• Consent: Processing for marketing communications and for the use of non-essential cookies is carried out only where you have provided clear, informed, and freely given consent. You may withdraw your consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

r769 does not sell, rent, or trade your personal data to third parties for their own commercial purposes under any circumstances. However, r769 may share your personal data with the following categories of recipients where necessary and proportionate:

• Payment Service Providers: JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, Raast, 1LINK, and GrabPay, solely for the purpose of processing your deposit and withdrawal transactions. These providers process your data under their own privacy policies and applicable financial regulations.
• Identity Verification Partners: Third-party KYC and document verification services engaged by r769 to authenticate player identities and satisfy AML obligations under our gaming licence.
• Fraud Detection Services: Third-party fraud prevention and risk management platforms that assist r769 in detecting suspicious activity, protecting the platform from abuse, and safeguarding all players.
• Regulatory Authorities and Law Enforcement: r769 may disclose personal data to our gaming licence regulator, financial intelligence units, or law enforcement agencies where required by law, a valid court order, or regulatory mandate. Such disclosures are made strictly on a need-to-know basis.
• Gaming Software Providers: Game content providers whose titles are hosted on the r769 platform may receive limited game session data necessary for game operation, RTP auditing, and dispute resolution. These providers do not receive your identity or financial data.
• Professional Advisors: Legal counsel, auditors, and accountants engaged by r769 who process personal data under strict professional confidentiality obligations.

All third parties with whom r769 shares personal data are subject to contractual data protection obligations consistent with applicable privacy standards. r769 does not permit third-party recipients to use your personal data for their own marketing or commercial purposes beyond the specific task for which data was shared.

The r769 platform uses cookies and similar tracking technologies to ensure the platform functions correctly, to maintain your session security, and to improve your overall experience. The types of cookies used by r769 are as follows:

• Strictly Necessary Cookies: These cookies are essential for the r769 platform to function and cannot be disabled. They are used to maintain your logged-in session via r769 Login, remember your language and currency preferences (PKR), and protect against cross-site request forgery. No consent is required for these cookies.
• Functional Cookies: These cookies remember your preferences such as responsible gaming settings, display preferences, and game favourites. Disabling these cookies may affect the functionality of certain platform features.
• Analytics Cookies: These cookies collect aggregated, anonymised data about how players navigate and use the r769 platform. This data is used exclusively to improve platform performance and content. Analytics cookies are only placed with your consent.
• Security Cookies: These cookies assist r769's fraud detection systems in identifying suspicious or anomalous activity patterns that may indicate account compromise or unauthorised access attempts.

r769 does not use third-party advertising cookies, retargeting pixels, or social media tracking technologies that would share your browsing behaviour with external advertising platforms.

r769 retains personal data only for as long as is necessary to fulfil the purpose for which it was collected, or as required by applicable law and gaming licence conditions. The following retention periods apply:

Upon expiry of the applicable retention period, personal data is securely deleted or irreversibly anonymised so that it can no longer be associated with any individual player. r769 conducts regular data audits to ensure that retention schedules are being applied consistently.

r769 implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. Our security framework includes:

• SSL/TLS Encryption: All data transmitted between your device and r769's servers is encrypted using industry-standard Transport Layer Security (TLS). Look for the padlock icon in your browser when accessing r769.org to confirm the secure connection.
• Encrypted Data Storage: Personal data and financial records stored on r769's servers are encrypted at rest using AES-256 encryption, the same standard used by major international financial institutions.
• Access Controls: Access to personal data within r769's internal systems is strictly role-based. Only personnel with a clear operational need to access specific data categories are granted access, and all access is logged and audited.
• Two-Factor Authentication: r769 encourages all players to enable two-factor authentication (2FA) for their r769 Login to add an additional layer of security to their account beyond the standard password.
• Intrusion Detection: r769's infrastructure is monitored around the clock by automated intrusion detection systems designed to identify and neutralise potential security threats before they can affect player data.
• Regular Security Audits: r769 commissions independent security audits and penetration tests on a regular basis to identify and remediate vulnerabilities in our platform and data infrastructure.

As an r769 player, you hold the following rights in relation to your personal data. To exercise any of these rights, please contact our support team at [email protected] with your account username and a clear description of the right you wish to exercise.

• Right of Access: You have the right to request a copy of all personal data that r769 holds about you. r769 will provide this information within a reasonable timeframe, typically within 30 days of receiving a valid request.
• Right to Rectification: You have the right to request the correction of any inaccurate or incomplete personal data that r769 holds about you. For standard account information, you may be able to update certain details directly through your account dashboard.
• Right to Erasure: You have the right to request deletion of your personal data where it is no longer necessary for the purpose it was collected, where you have withdrawn consent, or where the processing is unlawful. This right is subject to legal retention obligations — r769 cannot delete data that it is legally required to retain.
• Right to Restrict Processing: You have the right to request that r769 restricts the processing of your personal data in certain circumstances, such as while the accuracy of the data is being contested or where you have objected to processing based on legitimate interests.
• Right to Object: You have the right to object to processing carried out on the basis of legitimate interests, including profiling for fraud detection purposes, where you believe your rights and interests override r769's legitimate interests in that processing.
• Right to Data Portability: Where processing is carried out by automated means on the basis of your consent or contractual necessity, you have the right to receive your personal data in a structured, machine-readable format.
• Right to Withdraw Consent: Where r769 relies on your consent as the legal basis for processing (e.g., marketing communications), you may withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before withdrawal.

r769 will respond to all valid privacy rights requests promptly. Where r769 is unable to fulfil a request — for example, because doing so would conflict with a legal obligation — we will explain the reason in our response.

r769 employs age verification procedures during the registration process and reserves the right to request documentary proof of age from any player at any time. Parents and guardians who believe that a minor has registered on r769 should contact our support team immediately at [email protected] so that the matter can be investigated and resolved without delay.

r769 strongly encourages parents and guardians to use parental control software to prevent minors from accessing online gaming platforms. Information on parental controls and online safety resources is available from our Responsible Gaming page.

r769 may send you promotional emails, SMS notifications, and in-platform messages about bonuses, new game releases, seasonal promotions, and platform updates, provided that you have opted in to receive such communications at the time of registration or subsequently through your account settings.

You may opt out of receiving marketing communications from r769 at any time through any of the following methods:

• Clicking the unsubscribe link included in any r769 promotional email;
• Updating your communication preferences through your r769 account dashboard;
• Contacting our support team at [email protected] and requesting removal from all marketing lists.

Opting out of marketing communications will not affect the delivery of transactional messages such as deposit confirmations, withdrawal notifications, security alerts, or mandatory responsible gaming communications, which are sent to you on the basis of contractual necessity rather than marketing consent.

As r769 operates under an international gaming licence and uses globally distributed technology infrastructure, your personal data may be transferred to and processed in countries outside Pakistan. Where such transfers occur, r769 takes appropriate steps to ensure that your personal data receives a level of protection consistent with this Privacy Policy and applicable data protection standards.

Safeguards that r769 applies to international data transfers include:

• Contractual data protection clauses incorporated into agreements with all third-party service providers who process data outside Pakistan;
• Restricting transfers to jurisdictions that maintain adequate data protection frameworks recognised under r769's gaming licence conditions;
• Ensuring that all international transfer recipients are bound by the same restrictions on data use and disclosure that apply to r769 itself.

If you would like further information about the specific safeguards applied to any particular international transfer of your personal data, please contact our support team.

r769 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, changes in applicable law, or changes in the conditions of our international gaming licence. When material changes are made, r769 will notify registered players via their registered email address and will display a prominent notice on the r769 platform prior to the changes taking effect.

The "Last Updated" date displayed at the top of this page will be revised each time changes are made. We recommend that you review this Privacy Policy periodically — at least once every three months — to remain informed of how r769 handles your personal data. Your continued use of the r769 platform following any amendment constitutes your acceptance of the updated Privacy Policy.

If you have any questions, concerns, or requests relating to this Privacy Policy or to the way r769 handles your personal data, please contact our dedicated privacy support team using the details below. r769 is committed to responding to all privacy-related enquiries promptly and transparently.

For urgent account security concerns — such as suspected unauthorised access to your r769 account — please contact us via Live Chat available 24/7 through your account dashboard, in addition to emailing our support team. Prompt reporting of security incidents allows r769 to take immediate protective action on your account.

r769 treats all privacy enquiries with the utmost seriousness. We are committed to resolving concerns fairly and within a reasonable timeframe. If you are not satisfied with our response to a privacy concern, you retain the right to escalate the matter to the relevant regulatory authority under r769's international gaming licence.